Privacy, terms & refunds

Last updated 21 October 2026

01 Your privacy

Gym Vibe Cafe, 89 Middlesex Street, Glasgow G41 1EE ("we") runs gymvibecafe.co.uk. We keep this simple: we only collect what we need to make your order and let you know when it's ready.

What we collect

When you order: your name, your mobile number and email if you give them (both optional), what you ordered, eating in or taking away, your chosen time and any note you add.
Payments: handled by Square. We never see or store your full card details.
On your phone: your basket, name and number are saved on your own device so the site can fill them in next time. You can clear them by clearing your browser data.
Notifications (only if you allow them): a technical address from your phone's browser so we can send order updates and, if you opted in, the odd offer.
Customer record: your name, number and email (if given), how many times you've ordered and what you've spent, so we can run rewards and know our regulars. If you tick "send me deals", we also note when you said yes and where you found us (for example a card in your Uber Eats bag).
Visitor stats: anonymous, cookie-free counts of page visits (Cloudflare Web Analytics). We don't use advertising cookies or track you across other sites.

Why we use it

To make, confirm and hand over your order, and contact you if there's a problem with it (needed to carry out your order).
To keep records of sales for accounting and tax (a legal requirement).
To send deals and rewards by email or text, only if you ticked "send me deals" (your consent). Every message lets you unsubscribe, or email us and we'll remove you.
To send news and offers by notification, only if you said yes (your consent, which you can withdraw any time in your phone's settings).
To keep the site working and improve it (our legitimate interest in running the café).

Who handles it for us

Square (orders and payments), Cloudflare (website hosting, notifications and visitor stats) and your phone's notification service (Apple or Google). They only use it to provide their service to us.
We never sell your details.

How long we keep it

Order and payment records: kept in Square for as long as the law requires for accounting (usually 6 years).
Order-tracking and notification data: deleted automatically within days, or when you turn notifications off.
Customer records and sign-ups: while you're an active customer, deleted after 3 years with no orders, or sooner if you unsubscribe or ask us to delete them.

Your rights

You can ask to see, correct or delete the details we hold about you, or object to how we use them. Email gymvibecafe@gmail.com. If you're unhappy with how we've handled your data, you can complain to the Information Commissioner's Office (ico.org.uk).

02 Ordering terms

Collection and eat-in only. We don't deliver orders placed on this website.
Paying: online orders are paid in full at checkout by card, Apple Pay or Google Pay. Prices are in pounds and include VAT where it applies. Cash is welcome at the counter.
Your time: the time you choose is a request. We'll confirm it, or a new time if we're busy, on your order screen. If the new time doesn't suit you, call us and we'll sort it.
Allergies: please tell us before you order on 0141 286 0559. Our kitchen handles all 14 major allergens, so we can't guarantee any dish is completely free from them.
Photos: food photos and the homepage video are illustrations, and real dishes may look a little different.

03 Cancellations & refunds

If we can't make your order (for example something has run out, or we have to close), we'll contact you and give you a full refund, or swap the item if you'd prefer.
Changing or cancelling: call us on 0141 286 0559 as soon as you can. If we haven't started making it, we'll refund you in full. Once your food is being made we may not be able to.
Something wrong with your order? Tell us straight away at the counter or by phone and we'll put it right, either a replacement or a refund.
Uncollected orders: we'll hold your order until we close that day. Food that isn't collected can't usually be refunded.
Refunds go back to the card or wallet you paid with and normally show within 3–10 working days. Your legal rights as a consumer are not affected.

04 Contact

Gym Vibe Cafe, 89 Middlesex Street, Glasgow G41 1EE · 0141 286 0559 · gymvibecafe@gmail.com

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